Unified Observability Playbooks
Playbooks · Observability overview · Business journeys →
Implementation guides for the Observability Blueprint. G.A.I.N Observability covers AI capture depth. These playbooks cover the horizontal stack: business KPIs, service golden signals, infrastructure telemetry, and the graph that connects them.
THE CLAIM
Instrument the journey, trace the service, explain the infra, and join all three with correlation IDs. These playbooks show how to build that path in a regulated enterprise.
Playbook map
| Playbook | What you build |
|---|---|
| Business journey mapping | KPIs, journeys, business events, outcome SLOs |
| Service golden signals | Latency, traffic, errors, saturation, SLIs/SLOs, traces |
| Infrastructure telemetry | Resource health linked to services and workloads |
| Correlation graph | KPI → service → infra linking, IDs, dependency map |
| Governance rules | Standards that prevent observability sprawl |
| Maturity assessment | L0–L5 ladder, gap analysis, roadmap |
| Operating model | RACI across product, engineering, platform, SRE, architecture |
Recommended path
- Governance rules: agree standards before instrumenting
- Business journey mapping and Service golden signals in parallel
- Infrastructure telemetry: bind resources to service identities
- Correlation graph: wire the three layers
- Maturity assessment: score and plan next level
- Operating model: lock ownership
AI and agent workloads
Service-layer playbooks apply to all applications. For governed AI (agents, RAG, policy gates), extend service instrumentation with:
Bridge reading: Observability Blueprint.